Whether it’s the wrong size, the wrong colour or not what you expected we will happily offer you an exchange or refund on items returned within 30 days of receipt so long as it reaches us in the same condition as it was received by you.
You can reserve an exchange by phone, or follow the instructions on your invoice for a refund.
If you are making an exchange there is no charge to return the item(s) and the replacement item(s) will be sent out to you free of shipping and packaging costs.
If you are returning goods for a refund there is a charge of $6 per package, which will be deducted from your refund amount.
Products returned must be unworn, unwashed and in their original packaging with labels properly attached.
Please be aware that refunds bought as presents can only be given to the original payee, and if you decide to swap an item, we can't prevent the payer knowing.
On receipt of the returned goods, we will give you a full refund on the amount paid for the goods (but not the postage unless otherwise stated) or an exchange as required.
When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.